Terms of Service

1. Definitions

In these Terms, the following words and phrases have the meanings set out below:

• “Account” means the unique account created for the Client to access and use the Service, including all Authorised Users associated with that account.
• “Alerts” means automated notifications delivered via SMS, WhatsApp, email, or in-platform messaging that inform Authorised Users of container status changes, upcoming demurrage or detention risk events, or other operationally significant data points identified by the Platform.
• “Authorised Users”means the employees, contractors, or agents of the Client who are permitted by the Client to access and use the Service under the Client’s Account, up to any seat limit specified in the applicable Order Form or subscription plan.
• “Beta Programme” means the pre-commercial phase of the Service during which Standard Tonnage makes the Platform available to Clients free of charge for the purpose of testing, evaluation, and feedback collection prior to general commercial availability.
• “Client Data” means any data, information, or content submitted to or imported into the Platform by or on behalf of the Client or its Authorised Users, including container reference numbers, shipment records, booking data, and carrier account credentials provided for data integration purposes.
• “Container Data” means operational data relating to shipping containers retrieved by the Platform from third-party sources including shipping line APIs, port authority feeds, and logistics data aggregators, including container status, location, vessel position, estimated arrival dates, and free time entitlements.
• “Documentation”means any user guides, help articles, onboarding materials, and technical specifications made available by Standard Tonnage relating to the Service, whether published within the Platform or via Standard Tonnage’s website.
• “Intellectual Property Rights” means all patents, rights to inventions, copyright and related rights, moral rights, trade marks and service marks, trade names and domain names, rights in get-up, rights in goodwill, rights in designs, database rights, rights in confidential information (including know-how and trade secrets), and any other intellectual property rights, whether registered or unregistered, and including all applications or rights to apply for any of the above.
• “Order Form”means a written or electronic ordering document executed by both parties (or a checkout flow completed by the Client through the Platform) that specifies the subscription plan, number of Authorised Users, fees, and billing terms applicable to the Client’s subscription.
• “Platform” means the Standard Tonnage proprietary software-as-a-service application, including the web-based dashboard, mobile-responsive interfaces, APIs, algorithms, AI and machine-learning models, notification infrastructure, and all associated software components operated and maintained by Standard Tonnage.
• “Service”means Standard Tonnage’s cloud-hosted container tracking, demurrage risk scoring, and proactive Alerts service provided through the Platform, together with any related professional services, onboarding support, or customer success activities carried out by Standard Tonnage, as further described in clause 2.
• “Subscription” means a paid plan entitling the Client to access and use the Service for a defined subscription period in accordance with an Order Form.
• “Subscription Fees” means the charges payable by the Client for access to the Service during a paid Subscription period, as set out in the applicable Order Form.

2. The Service

Standard Tonnage provides a cloud-based container tracking and demurrage prevention platform designed to assist UK SME importers in monitoring their container portfolios and reducing exposure to demurrage and detention charges. The Service comprises the following principal features:

• Container Tracking: Real-time and near-real-time retrieval of Container Data from shipping line APIs and connected logistics data sources, displayed within the Platform dashboard.
• AI Risk Scoring: Automated, AI-generated demurrage and detention risk scores calculated for each tracked container, designed to highlight containers at elevated risk of incurring charges based on current status, free time entitlements, and historical patterns. Risk scores are informational estimates only; see clause 10 for important disclaimers.
• Proactive Alerts: Configurable notifications sent to Authorised Users via SMS, WhatsApp, and email when containers reach defined risk thresholds or status milestones, enabling timely operational responses.
• Dashboard and Portfolio Management: A centralised web interface through which Authorised Users can view, organise, filter, and annotate their container portfolio, track free time expiry dates, and manage Alert preferences.
• Analytics and Reporting: Aggregated reporting on demurrage exposure, historical charge trends, carrier performance, and estimated cost savings attributable to proactive interventions facilitated by the Service.

Standard Tonnage reserves the right to add, modify, suspend, or discontinue features or components of the Service at any time, subject to the notice obligations in clause 16. Material changes that reduce core functionality during a paid Subscription period will be communicated with reasonable advance notice.

3. Account Registration and Responsibilities

3.1 To access the Service, the Client must register for an Account by providing accurate, current, and complete information as required during the registration process. The Client must promptly update Account information if it changes.

3.2 The Client is responsible for: (a) maintaining the confidentiality of all Account login credentials; (b) ensuring that only Authorised Users access the Service; (c) all activities that occur under the Client’s Account, whether or not authorised by the Client; and (d) notifying Standard Tonnage immediately at info@standardtonnage.co.uk upon becoming aware of any actual or suspected unauthorised access to or use of the Account.

3.3 Each Authorised User must be provided with individual, named login credentials. Sharing credentials between multiple individuals is prohibited. The Client must ensure that each Authorised User is made aware of, and agrees to comply with, these Terms before accessing the Service.

3.4 The Client warrants that it has the legal authority to enter into these Terms and that the individual completing registration has authority to bind the Client to these Terms.

3.5 Standard Tonnage reserves the right to refuse registration, suspend an Account, or terminate access if it reasonably believes that the information provided is inaccurate, misleading, or that the Client is in breach of these Terms.

4. Beta Programme

4.1 During the Beta Programme, Standard Tonnage grants the Client a free, non-exclusive, non-transferable, revocable licence to access and use the Service for the Client’s internal business evaluation purposes. No Subscription Fees are payable during the Beta Programme unless otherwise specified in an Order Form.

4.2 The Client acknowledges that the Service during the Beta Programme is a pre-release version. It may contain bugs, errors, incomplete features, or interruptions to availability. Standard Tonnage makes no warranties regarding the fitness, reliability, or continuity of the Service during the Beta Programme.

4.3 Standard Tonnage may, at its sole discretion and without liability: (a) modify, suspend, or discontinue any feature or component of the Platform during the Beta Programme; (b) introduce usage limits, data retention restrictions, or capacity constraints; or (c) terminate the Beta Programme at any time upon reasonable notice to registered Beta clients, which may be as short as 7 days.

4.4 By participating in the Beta Programme, the Client agrees to provide feedback on the Service when reasonably requested by Standard Tonnage. All feedback, suggestions, ideas, or recommendations provided by the Client or its Authorised Users (“Feedback”) are provided voluntarily and shall be deemed non-confidential. Standard Tonnage may use Feedback freely without restriction, payment, or attribution, and the Client hereby assigns to Standard Tonnage all Intellectual Property Rights in such Feedback.

4.5 At the conclusion of the Beta Programme, Standard Tonnage will notify the Client of the commercial pricing and terms applicable to continuing use of the Service. The Client will have the option to transition to a paid Subscription or to cease use of the Service. Continued use of the Service following the end of the Beta Programme will constitute acceptance of the then-current Subscription terms and pricing.

5. Subscription and Payment

5.1 Paid Subscriptions. Following the Beta Programme, continued access to the Service requires a paid Subscription. Subscription plans, pricing, and billing terms will be as specified in the applicable Order Form or as published on the Standard Tonnage website at the time of subscription.

5.2 Billing and Payment Processing.Subscription Fees are payable in advance and billed in accordance with the billing cycle set out in the Order Form (monthly or annual). All payments are processed via Stripe, Inc. or such other third-party payment processor as Standard Tonnage may designate from time to time. By providing payment details, the Client authorises Standard Tonnage to charge the applicable Subscription Fees to the Client’s designated payment method on a recurring basis. The Client agrees to be bound by Stripe’s terms of service in respect of payment processing.

5.3 Invoicing. Standard Tonnage will issue invoices to the Client in accordance with the billing cycle. Invoices will be sent electronically to the billing contact email address registered with the Account. The Client is responsible for maintaining an accurate billing contact.

5.4 Taxes. All Subscription Fees are exclusive of VAT and any other applicable taxes. Where VAT or other taxes are chargeable, they will be added to invoices at the applicable rate. The Client is responsible for all taxes applicable to its receipt of the Service.

5.5 Late Payment.If any amount due is not received by Standard Tonnage by the due date, Standard Tonnage may: (a) charge interest on the overdue amount at the rate of 8% per annum above the Bank of England base rate, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998; and/or (b) suspend the Client’s access to the Service until all outstanding amounts are paid in full.

5.6 Price Changes.Standard Tonnage may revise Subscription Fees upon giving not less than 30 days’ prior written notice to the Client. Price changes will apply from the next renewal date following the expiry of the notice period. If the Client does not wish to continue at the revised price, it may terminate its Subscription in accordance with clause 15 prior to the next renewal date.

5.7 No Refunds. Except as required by applicable law or as expressly set out in an Order Form, Subscription Fees are non-refundable. No refunds or credits will be provided for partial use of a subscription period.

6. Acceptable Use

6.1 The Client may use the Service solely for its own lawful internal business operations relating to the management of its import and logistics activities. The Client must not, and must ensure that its Authorised Users do not:

• use the Service in any way that is unlawful, fraudulent, deceptive, or that violates any applicable law or regulation, including the UK GDPR, the Data Protection Act 2018, and anti-money laundering and sanctions legislation;
• use automated scripts, bots, crawlers, scrapers, or other automated tools to access, extract, copy, or aggregate data from the Platform beyond the API access expressly permitted by Standard Tonnage;
• sell, resell, license, sublicense, distribute, or otherwise commercially exploit the Service or Container Data obtained through the Service to any third party without Standard Tonnage’s prior written consent;
• attempt to gain unauthorised access to any part of the Platform, its servers, databases, or connected systems, or to circumvent or disable any security, authentication, or access-control feature;
• reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any part of the Platform, except to the extent expressly permitted by law;
• interfere with, disrupt, or overburden the Platform or its infrastructure, including by transmitting any virus, malware, or other harmful code;
• use the Service to develop or provide a competing product or service, or to assist any third party in doing so;
• remove, obscure, or alter any proprietary notices, branding, or copyright notices displayed within the Platform;
• impersonate Standard Tonnage, its personnel, or any other person in connection with use of the Service;
• process through the Platform any data subject to export controls or sanctions restrictions in a manner that violates applicable law.

6.2 Standard Tonnage reserves the right to investigate suspected violations of this clause and, where a violation is confirmed or reasonably suspected, to suspend or terminate the Client’s access to the Service immediately and without notice, in addition to any other remedies available at law.

7. Client Data: Ownership and Licence

7.1 Client Ownership. As between the parties, the Client retains all ownership of and Intellectual Property Rights in Client Data. Standard Tonnage does not claim any ownership rights in Client Data.

7.2 Licence to Standard Tonnage.The Client grants Standard Tonnage a non-exclusive, worldwide, royalty-free licence to access, process, store, transmit, and use Client Data solely to the extent necessary to: (a) provide, operate, and maintain the Service; (b) diagnose and resolve technical issues; (c) comply with applicable legal obligations; and (d) with the Client’s prior written consent, to improve and develop the Service using anonymised or aggregated derivative data from which the Client cannot be identified.

7.3 Client Warranties. The Client warrants that: (a) it has all necessary rights and permissions to submit Client Data to the Platform; (b) Client Data does not infringe the Intellectual Property Rights or other rights of any third party; (c) the submission and processing of Client Data by Standard Tonnage in accordance with these Terms will not violate any applicable law; and (d) where Client Data includes personal data, the Client has a lawful basis for processing such data and has complied with all applicable data protection obligations, including providing any required notices to data subjects.

7.4 Data Processing. To the extent that Standard Tonnage processes personal data on behalf of the Client as a data processor, such processing shall be governed by the Standard Tonnage Data Processing Agreement, which is incorporated by reference into these Terms and available on request.

7.5 Security. Standard Tonnage implements and maintains commercially reasonable technical and organisational security measures designed to protect Client Data against unauthorised access, disclosure, alteration, or destruction. However, no system is entirely secure and Standard Tonnage cannot guarantee absolute security.

8. Intellectual Property

8.1 Platform Ownership. The Platform and all Intellectual Property Rights in and to the Platform (including its underlying software, source code, object code, algorithms, AI models, machine-learning systems, databases, user interface design, graphics, trademarks, and Documentation) are and shall remain the exclusive property of Standard Tonnage or its licensors. Nothing in these Terms transfers any Intellectual Property Rights in the Platform to the Client.

8.2 Licence Grant.Subject to the Client’s compliance with these Terms and, during a paid Subscription, payment of all applicable Subscription Fees, Standard Tonnage grants the Client a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence during the term of these Terms to access and use the Platform and Service for the Client’s own internal business purposes in accordance with the Documentation and these Terms.

8.3 Restrictions. The licence granted in clause 8.2 does not include any right to: (a) copy, modify, or create derivative works of the Platform; (b) sublicense or transfer the licence to any third party; or (c) use the Platform in any manner not expressly authorised by these Terms. All rights not expressly granted are reserved to Standard Tonnage.

8.4 Aggregated Anonymised Data.Standard Tonnage may compile and use anonymised, aggregated data derived from the use of the Service by all clients (“Aggregated Data”) for the purposes of improving the Service, developing new features, industry benchmarking, and publishing insights. Aggregated Data will not identify the Client or any individual. Standard Tonnage shall own all Intellectual Property Rights in Aggregated Data.

9. Third-Party Data and APIs

9.1 The Service relies on Container Data obtained from third-party shipping lines, port authorities, logistics data aggregators, and other external data providers over which Standard Tonnage has no control (“Third-Party Data Sources”).

9.2 Standard Tonnage does not warrant the accuracy, completeness, timeliness, or availability of Container Data sourced from Third-Party Data Sources. Container Data may: (a) be subject to delays of several hours or more between real-world events and Platform updates; (b) contain errors, omissions, or discrepancies compared to actual shipping line records; (c) be unavailable during periods of API downtime, maintenance, or access restriction imposed by Third-Party Data Sources; or (d) differ from data visible in the Client’s own direct portals with carriers.

9.3 The Client acknowledges that Container Data is provided for informational and planning purposes only and that operational decisions should be verified against primary sources (such as direct carrier portals or agent communications) before final action is taken.

9.4 Standard Tonnage shall not be liable for any loss, costs (including demurrage or detention charges), or damage arising from the inaccuracy, incompleteness, delay, or unavailability of Container Data sourced from Third-Party Data Sources, provided that Standard Tonnage has taken reasonable steps to maintain the reliability of its data integrations.

9.5 The Service may integrate with or contain links to third-party services or platforms. Standard Tonnage is not responsible for the availability, accuracy, or terms of such third-party services, and the Client’s use of any such services is at its own risk and subject to the applicable third-party terms.

10. AI-Generated Content Disclaimers

10.1 The Platform incorporates AI and machine-learning models to generate risk scores, predictions, and recommendations relating to demurrage and detention exposure (“AI Outputs”).

10.2 AI Outputs are probabilistic estimates generated from available data and historical patterns. They are provided for informational purposes only and are not, and should not be treated as: (a) guarantees that demurrage or detention charges will or will not be incurred; (b) legal, financial, logistics, or professional advice; or (c) definitive statements of fact regarding the status, location, or free time position of any container.

10.3 The Client acknowledges that AI models can produce inaccurate or misleading outputs and that reliance on AI Outputs without independent verification carries inherent risk. Standard Tonnage strongly recommends that the Client use AI Outputs as one input among several in its operational decision-making, and that critical decisions be verified against primary carrier data and confirmed with the Client’s logistics team.

10.4 Standard Tonnage does not guarantee that AI Outputs will prevent demurrage or detention charges from being incurred in any given case. The Client assumes full responsibility for any operational decision made in reliance on AI Outputs.

11. Availability and Support

11.1 Availability Target. Standard Tonnage will use reasonable commercial endeavours to make the Service available 24 hours a day, 7 days a week, except during planned maintenance windows. Availability targets applicable to paid Subscriptions will be specified in the relevant Order Form. No availability commitments are made in respect of the Beta Programme.

11.2 Planned Maintenance. Standard Tonnage will endeavour to carry out planned maintenance during off-peak hours (typically between 22:00 and 06:00 GMT/BST) and will provide reasonable advance notice (where practicable, not less than 48 hours) through the Platform or by email to the registered Account contact.

11.3 Unplanned Outages.The Service may be temporarily unavailable due to circumstances outside Standard Tonnage’s reasonable control, including third-party infrastructure failures, force majeure events, or emergency maintenance. Standard Tonnage will use reasonable endeavours to restore availability as promptly as practicable in such circumstances.

11.4 Support. Standard Tonnage will provide support to the Client’s nominated contact via email at info@standardtonnage.co.uk. Response time targets for paid Subscriptions will be specified in the applicable Order Form. Support during the Beta Programme is provided on a best-efforts basis.

11.5 Standard Tonnage reserves the right to modify, update, or release new versions of the Platform at any time. The Client agrees to use the most recent version of the Platform where required for security or compatibility purposes.

12. Limitation of Liability

12.1 Nothing in these Terms shall exclude or limit Standard Tonnage’s liability for: (a) death or personal injury caused by its negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law, including the Consumer Rights Act 2015 (to the extent applicable).

12.2 Cap on Liability.Subject to clause 12.1, Standard Tonnage’s total aggregate liability to the Client in respect of all claims arising under or in connection with these Terms and the Service, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the greater of: (a) the total Subscription Fees paid or payable by the Client in the 12 months immediately preceding the event giving rise to the claim; or (b) £500 where no Subscription Fees have been paid (including during the Beta Programme).

12.3 Exclusion of Indirect Loss. Subject to clause 12.1, Standard Tonnage shall not be liable to the Client for any: (a) loss of profits; (b) loss of business or business opportunity; (c) loss of anticipated savings; (d) loss of revenue or turnover; (e) loss of goodwill or reputation; (f) loss of data; (g) demurrage or detention charges incurred by the Client; or (h) indirect, special, incidental, or consequential loss or damage, in each case however caused and whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, even if Standard Tonnage had been advised of or knew of the possibility of such loss or damage.

12.4 The Client acknowledges that Standard Tonnage’s pricing reflects the allocation of risk set out in this clause and that Standard Tonnage would not enter into these Terms without these limitations.

12.5 The Client is solely responsible for ensuring that it has adequate insurance coverage in respect of any losses, including demurrage and detention charges, that may arise in connection with its import operations, regardless of whether such losses are related to the Service.

13. Indemnification

13.1 The Client shall indemnify, defend, and hold harmless Standard Tonnage and its directors, officers, employees, and agents (“Standard Tonnage Indemnitees”) from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• the Client’s or any Authorised User’s breach of these Terms;
• the Client’s or any Authorised User’s use of the Service in violation of applicable law;
• any claim that Client Data infringes the Intellectual Property Rights or other rights of any third party;
• the Client’s breach of any data protection obligation, including any failure to have a lawful basis for processing personal data submitted to the Platform; or
• any wilful misconduct or fraud by the Client or its Authorised Users.

13.2 Standard Tonnage shall indemnify the Client against any third-party claim that the Platform as supplied by Standard Tonnage infringes any UK Intellectual Property Right of a third party, provided that the Client: (a) promptly notifies Standard Tonnage in writing of the claim; (b) grants Standard Tonnage sole control of the defence and settlement; and (c) provides reasonable assistance. This indemnity does not apply to the extent the claim arises from the Client’s modification of the Platform or its use of the Platform in combination with other software or data not supplied by Standard Tonnage.

14. Confidentiality

14.1 Each party (“Receiving Party”) agrees to: (a) keep confidential all Confidential Information received from the other party (“Disclosing Party”) and not disclose it to any third party without the prior written consent of the Disclosing Party; (b) use Confidential Information only for the purposes of exercising its rights or performing its obligations under these Terms; and (c) apply the same degree of care to protect Confidential Information as it applies to its own confidential information, but in any event not less than reasonable care.

14.2 “Confidential Information” means any information disclosed by one party to the other in connection with these Terms that is marked as confidential or that a reasonable person would consider confidential given the nature of the information and the circumstances of disclosure, including business plans, financial information, pricing, technical specifications, Client Data, and trade secrets.

14.3 Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no breach of these Terms; (b) was known to the Receiving Party before disclosure without any confidentiality obligation; (c) is independently developed by the Receiving Party without use of the Disclosing Party’s Confidential Information; or (d) is required to be disclosed by law, court order, or regulatory authority, provided that the Receiving Party gives the Disclosing Party reasonable prior written notice where legally permissible.

14.4 The obligations in this clause 14 shall survive the termination or expiry of these Terms for a period of 3 years.

15. Term and Termination

15.1 Term. These Terms commence on the date the Client registers for an Account and continue until terminated in accordance with this clause.

15.2 Termination by Either Party.Either party may terminate these Terms (and any active Subscription) by giving not less than 30 days’ prior written notice to the other party. Where a Subscription has been paid for an annual term, termination by the Client prior to the end of the term shall not entitle the Client to a refund of prepaid Subscription Fees except as required by law.

15.3 Termination for Cause. Either party may terminate these Terms immediately by written notice if the other party: (a) commits a material breach of these Terms and (where such breach is remediable) fails to remedy it within 14 days of receiving written notice requiring it to do so; (b) enters into liquidation, administration, receivership, or any analogous insolvency proceedings; or (c) ceases or threatens to cease to carry on its business.

15.4 Suspension.Standard Tonnage may suspend the Client’s access to the Service immediately and without prior notice if: (a) the Client is in breach of clause 6 (Acceptable Use); (b) Standard Tonnage reasonably suspects that the Account has been compromised or is being used fraudulently; or (c) a payment is more than 14 days overdue. Standard Tonnage will restore access promptly upon resolution of the relevant issue.

15.5 Effect of Termination.Upon termination or expiry of these Terms: (a) all licences granted under these Terms shall cease immediately; (b) each party shall return or (at the other party’s request) securely destroy all Confidential Information of the other party in its possession; (c) the Client shall promptly settle any outstanding invoices; and (d) the following clauses shall survive: 1 (Definitions), 7.1 (Client Data Ownership), 8 (Intellectual Property), 12 (Limitation of Liability), 13 (Indemnification), 14 (Confidentiality), 15.5 (Effect of Termination), 18 (General Provisions), and 19 (Governing Law).

15.6 Data Export. For a period of 30 days following termination of these Terms, the Client may request an export of its Client Data in a standard machine-readable format. After this 30-day period, Standard Tonnage may delete Client Data from its systems in accordance with its data retention policy, except to the extent retention is required by law. Standard Tonnage has no obligation to retain Client Data after the 30-day export window.

16. Changes to These Terms

16.1 Standard Tonnage may update or amend these Terms from time to time to reflect changes in law, the Service, or its business operations.

16.2 For material changes (i.e., changes that meaningfully affect the Client’s rights or obligations), Standard Tonnage will provide not less than 14 days’ prior written notice by email to the registered Account contact and/or by displaying a prominent notice within the Platform.

16.3 The Client’s continued use of the Service after the effective date of any revised Terms constitutes acceptance of those changes. If the Client does not agree to the revised Terms, it must cease using the Service and may terminate its Account before the effective date without penalty.

16.4 Minor changes (such as corrections of typographical errors, clarifications that do not alter the substance of a provision, or additions to the definitions list) may be made at any time without notice, provided they do not materially disadvantage the Client.

17. General Provisions

17.1 Entire Agreement. These Terms, together with the Privacy Policy, any applicable Data Processing Agreement, and any Order Form, constitute the entire agreement between the parties relating to the subject matter hereof and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether oral or written, relating to the same subject matter.

17.2 Severability. If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, it shall be deemed deleted. The modification or deletion of a provision shall not affect the validity and enforceability of the remaining provisions.

17.3 Waiver. No failure or delay by either party in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy. A waiver of any breach shall not constitute a waiver of any subsequent breach. No waiver shall be effective unless made in writing and signed by the waiving party.

17.4 Assignment. The Client may not assign, transfer, novate, or sub-contract any of its rights or obligations under these Terms without the prior written consent of Standard Tonnage. Standard Tonnage may assign, transfer, or novate its rights and obligations under these Terms to any affiliate or to a successor entity in connection with a merger, acquisition, or sale of all or substantially all of its business assets, upon written notice to the Client.

17.5 Force Majeure.Neither party shall be liable for any failure or delay in performance of its obligations under these Terms to the extent caused by events outside its reasonable control (“Force Majeure Events”), including acts of God, war, terrorism, industrial action, governmental action, pandemic, or failure of third-party infrastructure providers. The affected party shall notify the other as soon as reasonably practicable and shall use reasonable endeavours to mitigate the impact of the Force Majeure Event.

17.6 Notices. Notices under these Terms shall be in writing and sent by email to: (a) Standard Tonnage at info@standardtonnage.co.uk; and (b) the Client at the email address registered with its Account. Notices are deemed received on the next business day after sending, provided no delivery failure notification is received.

17.7 No Third-Party Rights. These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

17.8 Relationship of the Parties. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, employment, or franchise relationship between the parties.

17.9 Counterparts and Electronic Execution.These Terms may be accepted electronically (including by clicking an “I Agree” button or completing the online registration process) and such acceptance shall be legally binding on the Client.

18. Governing Law and Disputes

18.1 These Terms and any dispute or claim (whether contractual or non-contractual) arising out of or in connection with them, their subject matter, or their formation shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.

18.3 Before commencing formal legal proceedings, the parties agree to use reasonable efforts to resolve any dispute through good-faith negotiation for a period of not less than 30 days from written notification of the dispute.

19. Contact Information

For questions about these Terms, requests relating to your Account or data, or any other enquiries relating to the Service, please contact us:

We aim to respond to all written enquiries within 5 business days.