System status
Last Updated: 4 May 2026
1. Live status
The board below polls /api/health on the application every 30 seconds. Green means reachable; amber means degraded with the application still serving traffic; red means a dependency is down and customer-affecting.
Checking status…
- Database (Supabase)Checking…
- Payments (Stripe)Checking…
- Error monitoring (Sentry)Checking…
2. What we monitor
| Component | Provider | What "down" means |
|---|---|---|
| Application | Vercel (eu-west-2 / lhr1) | Sign-in, dashboard, alerts UI unreachable. |
| Database | Supabase Postgres (eu-west-2) | Cannot read or write any record. |
| Authentication | Supabase Auth | Sign-in, sign-up, password reset unavailable. |
| Payments | Stripe | Checkout, billing portal, invoice issuance affected. |
| Error monitoring | Sentry | App still works; we lose visibility into errors until restored. |
3. Incident response
Customer-affecting incidents are managed under our published incident response plan. We commit to:
- P1 (service down): initial acknowledgement within 1 hour, status update at least every 4 hours, post-mortem within 5 business days.
- P2 (significant impairment): initial acknowledgement within 4 hours during business hours.
- Subscriber notification: material incidents are communicated by email to the account owner.
4. Reporting an issue
If you believe the service is impaired and the board above shows green, please email support@standardtonnage.com with the time of the issue, your account email, and any error message you saw.
5. Historical uptime
A rolling uptime record is maintained internally and shared on request to enterprise customers. The Service Level Agreement governs the availability commitments we have agreed with subscribers — see the SLA page.
Standard Tonnage Limited, registered in England and Wales.
Questions about this document: info@standardtonnage.co.uk · Security: security@standardtonnage.com